Sep 12 2014
TeamViewer, leading software for remote control and online meetings, is the remote access tool of choice for more than 1,000 faculty and staff at St. Edward’s University in Austin, Texas. By adopting TeamViewer, St. Edward’s University was able to provide secure remote access support to faculty and staff both on and off campus and on PC and Mac computers, increasing the IT team’s capacity by 15-20 percent.
A private, liberal arts Catholic university with more than 5,000 students and a network of partner universities around the world, St. Edward’s offers undergraduate and graduate programs designed to inspire students with a global perspective. The school has a total of eight computer labs, three of which are open 24-hours, and runs high-speed internet throughout the campus. The IT Help Desk team provides assistance six days a week to faculty and staff with any problems they experience on their computers, with occasional support provided to students in need of technical assistance.
“We chose TeamViewer for our remote access needs across the university because of its ability to provide off-campus remote support sessions and cross-platform compatibility,” said Danny Lorenty, IT Service Manager, St. Edwards University. “Not only does TeamViewer work with our Windows 7 based machines on campus, it lets us provide secure, remote support regardless of whether our team, faculty or students use a PC or Mac operating system. Since implementing TeamViewer, we no longer worry about the reliability of our remote support tool. This product just works when and how we need it to.”
Following implementation, the use of TeamViewer has led to direct benefits for both the university’s IT team and staff. The IT team uses remote support for troubleshooting, training and software installation, occasionally assisting students with any problems using TeamViewer QuickSupport. TeamViewer works on mobile devices, including iOS and Android. Its video and chat functionality are other convenient features that help the university’s IT staff deliver improved responsiveness to its educators as well as increased service satisfaction.
“TeamViewer is the perfect IT tool for universities, and any organization that demands high security requirements to protect sensitive data and define access rights,” said Kornelius Brunner, Head of Product Management, TeamViewer. “IT departments like the team at St. Edward’s choose TeamViewer because it delivers a comprehensive solution for their remote access needs, gives staff flexibility with the devices they choose to work on and has strong reporting and logging capabilities.”
TeamViewer offers St. Edwards University a cost management advantage by allowing them to purchase software licenses based on the number of administrators rather than the number of people being supported. Using TeamViewer, the university was able to purchase five licenses to serve the needs of more than 1,000 users. Prior to TeamViewer, the university worked with another remote access tool to solve faculty and staff IT problems, until they began to experience issues stemming from the platform itself.
About St. Edwards University
St. Edward’s is a private, liberal arts Catholic university in the Holy Cross Tradition with more than 5,000 students. Located in Austin, Texas, with a network of partner universities around the world, St. Edward’s is a diverse community that offers undergraduate and graduate programs de- signed to inspire students with a global perspective. The university has been recognized for 10 consecutive years as one of “America’s Best Colleges” by U.S. News & World Report and ranks in the top 20 of Best Regional Universities in the Western Region. St. Edward’s has also been recognized by Forbes and the Center for College Affordability and Productivity. For more information, visit: www.stedwards.edu
About TeamViewer
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com