Bell Integration, a leading global IT services provider, and Kore.ai, a leader in enterprise generative and conversational AI platform technology, today announced a strategic global partnership to deliver Enterprise AI-driven solutions that enhance customer (CX) and employee (EX) experiences through AI automation.
The partnership leverages Kore.ai technology stack to help customers derive value through AI responsibly and at scale. The Kore.ai XO Automation Platform helps create intelligent virtual assistants (IVAs) that manage complex conversations and provide personalised experiences.
Kore.ai's GALE platform offers no-code tools for building and deploying enterprise generative AI applications and AI agents at scale, while the Search AI platform delivers contextual answers to customer queries using existing business data. Together, these solutions drive AI automation across industries like finance, healthcare, retail, telecom, travel & media, and others. Integration across voice, email, chat, and social media is ensured, enhancing the customer and employee experience.
"Kore.ai's Conversational AI platform and technology stack are an exciting fit for Bell's AI & Data service and will add to our AI and Data portfolio. Kore.ai is recognised by Gartner and Forrester as a leader for conversational AI platforms, providing our customers with recommended solutions to make development easier and deployment faster." - Faisal Abbasi, AI & Data Executive Director.
"We are excited to partner with Bell Integration to expand our Enterprise AI solutions to broader markets. The partnership aligns perfectly with our commitment to advancing generative and conversational AI. By combining our expertise, we will optimize operational workflows, drive CX and EX excellence and boost growth for businesses." - Sahil Rekhi, EVP Global Channel & Partnerships.