Robots Boost Care Quality and Worker Retention in Nursing Homes

A recent study published in Labour Economics explores how robotic technologies are transforming nursing homes, particularly in Japan, where an aging population poses significant caregiving challenges.

A lady in a care home has her fever measured by her android assistant, using an infrared thermoscanner.
Study: Robots and labor in nursing homes. Image Credit: Stock-Asso/Shutterstock.com

Drawing on surveys from 2020 and 2022, researchers examined how robots impact employee retention, reduce turnover, and alleviate physical strain on caregivers. The study also revealed that robotic tools improve care quality while freeing caregivers to focus on tasks requiring human interaction. These findings offer valuable guidance for addressing the global challenges of aging societies.

Background

Nursing homes are under growing pressure as populations age and the demand for care rises. At the same time, many facilities are struggling with high employee turnover and the physical toll caregiving takes on staff. Robots are stepping in to help with these challenges, taking over tasks like lifting patients or monitoring their well-being, which can lighten the load for caregivers.

While robots are well-studied in industries like manufacturing, their role in caregiving hasn’t been explored as much. Questions remain about how robots impact employee retention, job satisfaction, and the quality of care they help deliver.

This study focused on Japan, where these issues are particularly urgent. By analyzing surveys from 2020 and 2022, researchers took a closer look at how robots are used in nursing homes and the effects they’re having on both workers and patients. The findings revealed that robots improve job satisfaction and retention among caregivers while also enhancing care outcomes—a win-win for everyone involved.

Results and Discussion

Caregiving is physically and emotionally demanding work, and the study found that robots can make a big difference for workers. The researchers looked at three main types of robots used in nursing homes:

  • Transfer Robots: These help with lifting, moving, and repositioning patients, tasks that often cause injuries for caregivers.
  • Mobility Robots: These assist patients with walking and bathing, helping them maintain independence while reducing caregiver workload.
  • Monitoring Robots: These use sensors and cameras to keep an eye on patients’ health, alerting staff to any changes.

By taking over physically taxing jobs, these robots helped reduce stress and injuries among staff, especially in areas like the back and knees. Workers reported higher job satisfaction and turnover rates dropped—particularly among part-time and less experienced staff, who often leave caregiving roles due to the physical toll.

However, the study also noted a shift in workforce dynamics. Robots made it easier for less experienced workers to succeed, which reduced the need for highly experienced caregivers. This change highlights how robots are reshaping caregiving roles, making the work more accessible to a wider range of people.

Similarly, it’s not just caregivers who benefit from robots—patients do, too. Nursing homes that used robots reported fewer cases of patient restraints and a drop in pressure ulcers (bedsores), which are common in residents with limited mobility. These improvements point to better overall care.

With robots handling routine or strenuous tasks, caregivers had more time to spend on personal, hands-on care. They could focus on connecting with patients, offering emotional support, and addressing individual needs—things that only humans can do well. The result was a more balanced approach, where technology and human interaction worked together to create a better experience for patients.

Conclusion

This study shows how robots can be a game-changer in nursing homes, especially in places like Japan, where aging populations and caregiver shortages are pressing issues. By reducing physical strain, improving job satisfaction, and enhancing patient care, robots make it possible for caregivers to focus on what really matters: building meaningful connections with the people they care for.

As aging becomes a global challenge, these findings offer a valuable model for using technology to support long-term care facilities. With thoughtful integration, robots could help create a future where caregiving is more sustainable, compassionate, and effective.

Journal Reference

Lee, Y. S., Iizuka, T., & Eggleston, K. (2024). Robots and labor in nursing homes. Labour Economics, 102666. DOI: 10.1016/j.labeco.2024.102666, https://www.sciencedirect.com/science/article/pii/S0927537124001623

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